Mark V Auto Body was recently recognized as the only Kelowna collision repair shop to be awarded the AutocheX Premier Achiever Award in 2012. This makes Mark V Auto Body the only collision repair shop to have received this award twice, once in 2006 and again in 2012.
The AutocheX Premier Achiever Award recognizes collision repair shops across North America for exceptional achievements in customer service and satisfaction. The award is based on customer satisfaction scores measured by a survey conducted independently – and objectively – by AutocheX.
ICBC has partnered with AutocheX over the past eight years to measure customer satisfaction based on the shop’s ability to keep the customer informed and to provide on time deliveries and quality repairs. ICBC and AutocheX also measure the customer’s willingness to recommend the shop to family and friends (net promoter score).